Statesman News Service
MALDA, 15 OCT: Cellphone users had to face a lot of problems since this morning as the BSNL's mobile phone services collapsed here, affecting consumers during the pick hours till afternoon.
The divisional engineer of BSNL in Malda, Mr S Hossian, admitted the problem and said that cellphone services were disrupted because the optical fiber cable line was damaged between Rosakhaoa and Islampur last night.
“Around 1.30 pm damaged parts of the optical cable line was restored. The system will be normal soon,” said Mr Hossian.
According to the consumers, the cellphone services were disrupted not only in pick hours today but a couple of times since last week.
But the divisional engineer said: “We do not have such an information and never found any problem in our cellphones. But we must take care of the problem that has occurred today.”
Consumers were tired of seeing messages like “network busy”, ‘error in connection’, ‘out of range’ and ‘switched off' whenever they wanted to dial a number. One of the BSNL consumers said that "error in connection" was a common "automatic message' every day.
They also complained that sometimes they find "the incoming facilities to the dialed number to be unavailable" but after retrying they get the same number.
During power cuts, many people in some areas of English Bazaar town get the network. The network get restored only when power resumes after some hours.
The BSNL officials admitted the problem that occurs during power cuts and said that in many places they could not supply power alternatively through generators due to the local people's objection.
Locals protested against operating heavy-load generators close to their houses for sound and environment pollution, which they assume were operated without seeking permission from the pollution control board.
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